FAQ

What is the delivery time-frame?
Our coffee is sent via Australia Post Express Post for interstate and VIC regional areas.
And sent via Xpress to You for Melbourne Metro orders. It's normally delivered on the 2nd business day after picked up.
Drivers are human, some errors can happen. When it happens, don't hesitate and contact us hello@supernovacoffeecompany.com
  
  
When will I receive my roast?
Upon receiving your order, we generally send your order within two business days as we aim for you to have the freshest roast possible.
  
Please allow extra time over public holidays or during major holiday periods and weekends. Please note if you order later than Thursday, your order might not be able to arrive until Tuesday the following week.
    
  
Can you grind my coffee?
Sorry, we sell whole bean only. 
  
The reason being is that pre-grinding freshly roasted coffee means that it affects the integrity of the coffee and this makes the coffee expire a lot faster. It's like having artisan bread being pre-sliced or a piece of fruit being left out in the sun!
  
   
What currency is used for my payment?
All our product prices and shipping charges are shown in Australian dollars.
  
Do you ship to countries other than Australia?
Write us an email, it can be arranged.
    
  
What payment types do you accept?
You can pay for purchases using a major credit card, including Visa, MasterCard and American Express and PayPal.
     
  
Can I return items?
If there are any issues with your delivery, please send us an email hello@supernovacoffeecompany.com